We offer very reasonable monthly subscription services !!!

Subscribe to a longer plan to get a better deal!

Need assistance in making reservations or communicating with your child's school/sport team or local businesses? We will help you obtain abilities to have a voice and make your Japan life easier with our reasonable monthly subscription services!

You can also use us as a Point Of Contact when registering your child at a Japanese daycare or signing yourself up with local services.

Monthly Subscription Plans

Premium services are recommended for those who send child(ren) to Japanese school / daycare, and have a chance having to have us call schools or a school bus driver earlier than we officially open at 9:00am, OR who likes exploring Japan and would like enough monthly minutes to cover all your possible requests! 

Pricing Table and Payments

Our new monthly plans automatically renew! Please read and check our terms and conditions fully and use the services to make your lives easier.

Terms and Conditions

Thank you very much for subscribing to our monthly plan!

Please review and fully understand these terms and conditions. 

How things work with your subscription plan

Your monthly minutes   You get unlimited quick services (5 minutes) each month plus a certain time for our appointment/research service depending on your plan (Basic, Deluxe or Premium). The first 5 minutes is always free per case/request.
Your monthly minutes do not roll over to the following month. If you run out of the time, you can add time by purchasing credits. Credits are only available to our monthly subscribers as of January 1st, 2022.

Outside business hours   We are open 09:00~17:00 Mondays through Fridays, 9:00-12:30 Saturdays (except US/JP holidays). For Premium subscribers, we start assisting at 8:00 in the morning during the weekdays. If you need immediate assistance outside our hours, we will deduct doubled time from your monthly time.

Suspending your plan   We need you to give us at least a 2-week notice if you would like to suspend the plan for an entire month. You can suspend it for up-to 1 month a year.

Auto-renewal membership  Once your subscription plan begins, your plan now automatically renews until cancelled.
You will be billed...

  • 1-month plan...Every month
  • 3-month plan…Every 3 months
  • 6-month plan…Every 6 months
  • 12-month plan…Every 12 months

Canceling your plan   Please give us a 2-week notice if you are no longer in need of our monthly services before your next payment is due, and make sure to have us cancel it for you. Once our system has charged you for the payment cycle, we are unable to refund for the remaining months of the cycle. In case you still need to cancel your monthly plan, please contact us at least 2 weeks prior to the date you need to cancel. You would get 50% from the remaining fees back if the reason of your cancellation is beyond control. Please note that there would be no refund if you cancel the plan by yourself without notifying us.

 

 

Basic Plan

Deluxe Plans

Premium Plans

Frequently Asked Questions

Q. How does the payment work for subscription plans?

A. It depends on the length of you plan, and each plan automatically renews until cancelled.
You will be billed...

  • 1-month plan...Every month
  • 3-month plan…Every 3 months
  • 6-month plan…Every 6 months
  • 12-month plan…Every 12 months

Q. When can I receive these services?

A. During our business hours, which are 09:00-17:00 Mondays to Fridays (08:00~ for Premium members) / 09:00-12:30 Saturdays. We are closed on Sundays and US/JP holidays.

Q. What does monthly plans not include?

A. These plans do not include on-site services and official / proper document translation. You still get discounts for menus that these plans do not cover. Please see more information on simple translation included in the monthly plans below.

Q. What types of requests can I make with these subscription plans?

A. We can assist you with your family reservations/appointments or research for you or your family. Arrangements for your friends (excluding yourself), co-workers, or reservations for a command/spouses’ group event for 13 or more guests (including yourself) are not included.

For an event or a restaurant reservation for a larger group, it most likely takes a long time based on our experience because detailed services such as explaining/choosing menu, letting the venue know possible food allergies, or arranging venue decorations are often requested. For a group event services, please see this page for more details. If you are a Deluxe or Premium member, you will get a discount for the group event planning assistance as well.

We can also help you with research on anything possible, ticket purchasing you have difficulty obtaining by yourself, or even online shopping.

Q. What do the quick services cover?

A. Any online / phone call services that takes within 5 mins or less. When you have an appointment somewhere out in town and need interpretation service, please inform us in advance so we can make an arrangement to assist you over the phone. When the first 5 minutes is over, your monthly time will be used.

Q. What are “monthly service minutes?”

A. Your plans come with up-to 30 / 60 / 90-minutes of services per month. We research/call places (such as yochiens, schools, hotels, camping sites, etc) to communicate or find out information. You can also use your monthly time to cover phone call services that exceed the first 5 mins. We can search for available tickets, specific items online and more on your behalf as well.

Q. How does Explore Translation deduct the service time?

A. We start counting time after consultation and the first 5-min of service per case / request. Service times include correspondence. We will let you know how long we have spent assisting you each time we are done assisting.

Q. Does my monthly time roll over to the following month when I do not use it up by the end of the month?

A. No, your service time resets back to 30 / 60 / 90mins. on the 1st of each month while your membership is active.

Q. What is “simple translation” that’s included in each plan?

A. Translation service via Email or FB Messenger for important info on small notes, photos, and/or school newsletters. We deduct minutes (by 10mins) from your monthly service time, but again the first 5 minutes is free of charge. Formal document translation services by Microsoft word/Pages are not included.

“Simple translation” examples…

 

Q. If I sign up in the middle of the month, how much research service time do I get?

A. If you sign up for our subscription between the 1st and 15th of the month, the plan comes with a 30 / 60 / 90-mins of service time. If you sign up between the 16th and 31st of the month, the research service time for the remaining days of the month will be half (20 minutes for Basic).

Q. If I want to share my monthly plan with my family member, how does that work?

A. Please have your family member message us and mention your name. You all can share 1 subscription plan together as long as you are from the same household. Or your family member can also subscribe if each one of you would like to use us quite often and need more service time.

Q. If I need assistance outside hours, what would be your service rates?

A. Our office hours are 09:00~17:00 Mondays through Fridays, 9:00-12:30 Saturdays (except US/JP holidays). If you need immediate assistance outside our hours, we will deduct doubled time from your monthly time.

Q. How can I suspend my subscription for a month?

A. Please make sure to give us at least a 2-week notice if you would like to suspend the plan for an entire month. You can suspend it for up-to 1 month a year.

Q. How can I upgrade / downgrade my plan?

A. Please talk to our ET team for instructions.

Q. Can I cancel my plan anytime?

A. Please give us a 2-week notice if you are no longer in need of our monthly services before your next payment is due, and make sure to have us cancel it for you. Once our system has charged you for the payment cycle, we are unable to refund for the remaining months of the cycle. In case you still need to cancel your monthly plan, please contact us at least 2 weeks prior to the date you need to cancel. You would get 50% from the remaining fees back if the reason of your cancellation is beyond control. Please note that there would be no refund if you cancel the plan by yourself without notifying us.

Refer your friend to ET’s monthly services and earn a great deal!!

If you have subscribed our monthly services for 3 months or longer and your friend signs up for a 3-month subscription or longer thanks to you, you will get 10 credits for additional service time (20-min worth service).

Note : This deal is available one time per main user regardless how many friends your refer to us.

Please learn about the monthly services carefully by talking to our staff via Facebook or Email before signing up to better understand. 🙂

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