I could not run my life without this service. Living in japan, this service helps me make all of my appointments in town. I do not know what I would do without them when my kids get sick and we need to go to the doctor on short notice. When we lost access to the on base clinic they were right there helping me research and go through the process of finding doctors in town, reducing my anxiety tremendously at the time. I use them for researching accommodations and other aspects of my trips all over japan. I have even used them to write a letter to my neighbor in Japanese when I had no other means to communicate with them at the time. Hands down this is a must have service.