They offer different translation services from restaurant and activity reservations to travel research to help opening a Japanese bank account. Since signing up for their monthly service last spring our family has been able to do so many more things with less stress and anxiety than when we were booking and researching everything on our own using Google Translate, our limited Japanese language skills, and the occasional help from Japanese friends. They’ve also saved us so much time! I message them via FB Messenger and they reply within the hour, but usually within a few minutes. They have several different options for how they work with customers so there should be one that works for everyone. As an added bonus, many of their employees are also US military spouses.
A few examples of how our family has benefited from their services…
– restaurants (can kids eat there, do they have certain menu items, what time is least busy if the place doesn’t take reservations)
– hotels (confirmed specific bed arrangements for reservations booked in Japanese online using Google Translate)
– confirmed parking or apparel or supply details for different activities
– tracked down lost items
– translated the contract for off base swim lessons
I only wish I’d known about them when we first arrived in Japan!!

I would like to thank Saori Rastall from Explore Translation for everything she has helped me with. I have gotten to do a few things I wouldn’t have been able to do without her. She is absolutely the best resource to go to for anything and everything here in Japan. I have asked her for so many random things, such as, chiropractor appointments, cabin booking in Miyajima and she has even helped me order stuff online, given me information on baby items and helped me find some options when my milk supply was low for my little boy. I highly recommend her if you need help exploring Japan or just getting basic needs met that usually we wouldn’t be able to do because of the language barrier.

Our life here in Japan has been greatly enriched by working with Explore Translation. They make certain experiences more easily accessible to our entire family. From scheduling medical appointments, making restaurant reservations, and purchasing park tickets, their service have been invaluable. We were able to score highly sought after Ghibli Park tickets, do kimono rentals for our entire family, and even simple tasks like rescheduling package deliveries so easily with their assistance. We highly recommend their services!

Thankful for this service. I have peace of mind knowing if I need something translated back and forth to my children’s school or if I have a question about activities or reservations in town I know I can rely on them.

I could not run my life without this service. Living in japan, this service helps me make all of my appointments in town. I do not know what I would do without them when my kids get sick and we need to go to the doctor on short notice. When we lost access to the on base clinic they were right there helping me research and go through the process of finding doctors in town, reducing my anxiety tremendously at the time. I use them for researching accommodations and other aspects of my trips all over japan. I have even used them to write a letter to my neighbor in Japanese when I had no other means to communicate with them at the time. Hands down this is a must have service.

I have been in Sasebo and Japan for many years and have used an array of medical translation services both on and off base. However, the assistance I received from Orie-San yesterday was by far the BEST and MOST PROFESSIONAL service I have experienced in all these years I have been here! Dealing with Medical issues are already stressful enough. Trying to navigate through the confusion as an American who doesn’t speak the language can add even more stress which of course can sometimes make certain medical conditions even worse. Orie’s medical background coupled with her patient, personable and extremely PROFESSIONAL demeanor makes her the PERFECT person for this position!

We have been a customer for a couple of years now and so far, we are satisfied with the service we are getting from Explore Translation. We have recommended them to a friend in the past as well. We are so glad that we got ET to translate for us which made our stay here in Japan really convenient.

Saori literally made my trip in Japan the best it possibly could have. Without her translation services the trip would not have been as enjoyable as it was. She worked tirelessly to make sure everything was as seamless as possible. Without a doubt the best there is in Japan for translation services for Americans and other English speaking travelers to enjoy all of what Japan has to offer.

Please do not hesitate to contact her and her team for your trip to Japan. I mean that in the best way possible.

We went from Kamikochi National Park to the southern parts of Japan. Ate at multiple places along the way from little ramen shops to the best steakhouses available. Also, the Yamazaki Whiskey Distillery is NOT to be missed. Saori also arranged this for us on our trip.

I would be glad to speak with anyone wanting to explore Japan and using the services available through Explore Translation!

If I could have given Explore Translation 10 stars, I would have!!

The ability to get assistance with making reservations made it more enjoyable to travel and explore the local area of Japan. Also being very understanding and willing to help communicate with between my child’s school and myself regarding a serious injury. I am very appreciative of this translation opportunity service, it has been very helpful for my family and I.

Explore Translation is quick to respond and has excellent customer service. Thanks to Explore Translation we were able to rent a house we are very happy with and it would not have been possible without them. I am very happy with this service and have recommended it to multiple friends in this area.

We want to thank Saori for working with our family for the past two years! Her translating services are exceptional and her professionalism is unmatched.  Our family had the pleasure of working with Saori as our personal translator for our son’s soccer team.  As a foreigner, we came across many language challenges of having our son play on a local Japanese soccer team.  Saori first assisted us with getting onto the team but then acted on our behalf for all communication needs including being part of messaging groups.  Saori helped us break the language barrier and we had a very successful time with the team.  Her services provided us with a voice on the team which allowed us to fully participate as a member despite the language barrier! She went beyond simply translating soccer schedules, maps, and documents and was always there for us whenever something unexpected came up!  We felt she catered her services to what we were looking for.

Saori met and exceeded all our expectations and if we get the pleasure of coming back to Japan, we will certainly work with her again!